FAQ
Find quick answers about our services, products, and subscriptions. Everything you need to know before booking or buying.
Services
Products
Subscriptions
How do I book a service?
You can book any service directly through our website. Simply choose your service, select a date and time, and confirm your booking.
Do I pay online for services?
No— all services are paid in-store at the time of your appointment. This way, you only pay once the work is done.
Can I reschedule my service?
Yes, you can reschedule at no extra cost as long as you notify us 24 hours before your appointment.
Do you ship nationwide?
Yes, we ship across the U.S. so you can enjoy My Own Lane products no matter where you are.
How fast do you ship products?
Orders are processed within 1–2 business days and shipped directly to your door.
What if a product is damaged in shipping?
Contact us with your order details and photos, and we’ll send a replacement or refund right away.
How do subscriptions work?
You can subscribe to our Full Detail service and choose your frequency (weekly, bi-weekly, or monthly).
Do I pay online or in-store for subscriptions?
Subscriptions are paid online automatically each billing cycle for your convenience.
Can I cancel or pause my subscription?
Yes, subscriptions can be managed anytime through your customer portal. You can pause, skip, or cancel with no hidden fees.
